Shipping Policy

At Ursula Hikes, we are committed to delivering high-quality Fishing Gear, Hiking Gear, and Travel Accessories to adventurers worldwide. Please review our shipping policy to understand our delivery process, timeframes, and terms.

1. Shipping Destinations

We offer worldwide shipping to most countries. However, due to certain restrictions, some locations may not be eligible for delivery. If your location is unavailable at checkout, please contact us for assistance.

2. Processing Time

• Orders are processed within 1-3 business days after confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email with tracking details once your order has been shipped.

3. Estimated Delivery Time

Delivery times vary based on your location:

• Domestic Shipping: 5-10 business days
• International Shipping: 10-20 business days

Please note that shipping times may be affected by factors such as customs delays, holidays, or unforeseen circumstances.

4. Shipping Fees

• Shipping costs are calculated at checkout based on destination and order weight.
• Any applicable taxes, duties, or customs fees are the responsibility of the customer.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your package’s status.

6. Delayed or Lost Shipments

If your order has not arrived within the estimated timeframe, please:

1. Check your tracking details for updates.
2. Contact your local courier for delivery status.
3. Reach out to our support team at [[email protected]] if further assistance is needed.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund as necessary.

8. Changes & Cancellations

• Once an order is processed, modifications or cancellations may not be possible.
• If you need to make changes, contact us immediately, and we will do our best to assist you.

9. Contact Us

For any questions about our shipping policy, please reach out to us at [email protected].