Returns & Refunds Policy

At Ursula Hikes, we strive to provide high-quality Fishing Gear, Hiking Gear, and Travel Accessories. If you are not satisfied with your purchase, we offer a straightforward return and refund policy to ensure a hassle-free experience.

1. Returns Eligibility

You may return an item if:

• It is unused, in its original condition, and includes all original packaging.
• You request a return within 14 days from the date of delivery.
• The item is defective, damaged, or incorrect due to our error.

Non-Returnable Items

The following items are not eligible for returns:

• Items damaged due to misuse, improper handling, or normal wear and tear.
• Items returned without original packaging or accessories.
• Customized or personalized products.

2. How to Request a Return

To initiate a return, follow these steps:

1. Contact our customer support at [[email protected]] within 14 days of receiving your order.
2. Provide your order number, reason for return, and clear photos if the item is damaged or defective.
3. Our team will review your request and provide return instructions.

Note: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Refund Policy

Once we receive and inspect the returned item, we will process your refund within 7 business days. The refund will be issued via cash.

Refunds May Be Denied If:

• The item does not meet the return eligibility criteria.
• The item is returned beyond the 14-day window.
• The return package is missing items or parts.

4. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

5. Contact Us

For any questions regarding our Refunds & Return Policy, please reach out to us at [email protected].